FAQs

Why should I have MACS help me?
Aside from being an accredited, long established and highly rated legal firm, you will be looked after by bikers who know exactly what you are going through. Our expertise will take care of your claim and the sooner you call us, the sooner we can support you, the sooner we become your caretaker. If calling us from the roadside whilst awaiting emergency services to attend we can protect your legal interest immediately with our advice, make sure your bike is looked after with our recovery contacts, and, use our team to begin your claim, secure evidence, and even contact your insurers on your behalf.

Aren’t claims stressful and hard work?
They can be if you aren’t represented by the right company. We make the claims process as simple and stress free as possible. With our expertise and experience we not only deliver a smooth and effective legal claims service, as bikers, we put the extra effort into looking after your bike and most importantly you, longer term. We focus on looking after you and our team focus on looking after your claim.

Are claims expensive? How much do I have to pay you to act for me??
No, making a claim will not cost you, you don’t pay us anything. In fact, even if you bring a claim to us that you have started already with another company, we even settle your expenses with them.
When your claim is settled by us, you receive 100% of your claim too.
Even better than that, our expertise and thorough working approach sees us ensure your claim is comprehensive and fully accounts for what you are entitled to claim.

I’m not sure what to do, can I speak to someone first?
Absolutely! Our consultation calls are free of charge and all advice offered is without obligation or commitment on your part. You will not be subjected to any pushy sales tactics or marketing contact.
If you have been injured in an accident call us on 0333 2100 200 and we will be happy to provide you with a free, no obligation consultation.

After an accident what should I do?
The sooner you contact us, the sooner we can begin to take the weight off you and begin making sure you are looked after in the best way possible. We will take all of the burden off your shoulders and take care of everything from bike recovery to dealing with your insurers, allowing you to focus on recovery.
If you are reading this soon after an accident, make sure you contact the police and emergency services, or have someone do this on your behalf, to report the accident and arrange any medical treatment. If we are not already acting for you, you should also contact your insurance company. Click here for more detailed advice on what to do after an accident.

Can MACS arrange a home or hospital visit to discuss my options?
Yes. If you are incapacitated following an accident or if you simply prefer a face-to-face meeting we are more than happy to arrange this.

What can I claim for?
If you have been in a motorcycle accident you can claim for loss, injuries and damage – click here to find out more.

Who are MACS?
A team of senior solicitors with extensive experience handling all types of motorcycle accident claims. MACS is a trading name of the established Scottish law firm Gildeas. Our team of in-house bikers who specialise in bike claims will look after you.

Can MACS arrange treatment to assist with my recovery?
Yes. We can arrange for you to discuss your injuries with our rehabilitation providers.

How will MACS support me after an accident?
We will provide specialist tailored advice for you and your family on your prospects following an accident. We will then instruct appropriate experts to assist with your rehabilitation and to assess the loss, injuries and damage you have suffered as a result of the accident. If an agreement cannot be reached with the third-party insurer, we will provide support and legal representation throughout and subsequent litigation proceedings. Reassuringly, we deal with each and every step with no additional stress or burden on you.

Who will handle my claim?
Your claim will be dealt with by our specialist motorcycle law solicitors. Our team has experience in dealing with all types of motorcycle accidents including those involving serious and life-changing injuries.

Will I be fully informed about the progress of my case?
Absolutely. Client participation is important to us and we will always keep you updated with each step of your case.

Will I need to undergo a medical assessment?
We may ask you to undergo a medical assessment in order to provide proof of your injuries, treatment required, and the impact your injuries have had.

I am off work due to my injuries. Will I be able to get an interim payment?
If you are off work as a result of an accident and not getting paid, we can ask the insurer to make an interim payment to offset any financial hardship.

My clothing and gear were damaged. Can I claim for replacements?
Of course. You should retain all damaged clothing and items for inspection by the negligent party’s insurer who will also ask you to provide original purchase receipts or replacement estimates.

Should I replace my helmet after an accident, even if it was not damaged?
The vast majority of helmets are designed for one incident use as the foam is designed to crush on impact. The hard outer shell may reform – like a car bumper – but the damage to the foam behind this remains. This reduces the effectiveness and safety of the helmet should this happen again! Therefore, if you strike your head in an accident you should replace your helmet, even if the impact was minor and there is no visible damage to the exterior of the helmet.

I think I might be partially at fault for an accident, what should I do?
Even if you were partially at fault you are entitled to make a claim from the negligent driver’s insurance. In cases such as this an element of “contributory negligence” may be applied, reducing any settlement you receive. You should always let an expert decide who is at fault in an accident. The sooner you give us a call, the sooner we can offer our expert opinion and legal advice.

Will I have to go to court?
In some cases where liability or the value of the claim is disputed a full court hearing is necessary. However, most cases settle before then and less than 1% of accident claims result in people giving evidence in court.

Will MACS take a percentage of my settlement?
No. If you remain a client of MACS and we settle your case, you will receive 100% of the agreed settlement. Unlike other solicitors which handle motorcycle claims on a no win-no fee basis, we do not deduct a percentage from your settlement if you win.

The other driver’s insurance company has contacted me to make a settlement offer – what next?
If we are already acting for you, inform us immediately. We will review the offer, consider whether it is appropriate, and provide you with advice.  In an effort to reduce costs some insurers will attempt to settle claims early on in the process. It is important that you seek legal advice before accepting any offer directly from the negligent driver’s insurer.

Do you have another question?

Contact us today and one of our experienced team will help >